Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

COMPLAINT REGARDING INDIA KAWASAKI MOTORS FRAUD, authorized Kawasaki Dealer in Navi Mumbai

Complain ID : CCN022455   97   Complaint's Reply

Fraud Complaints Complaint Date: September 10, 2016
Modified date: September 12, 2016
Hi

I have paid complete payment (8,88,000 INR) for a superbike with the authorized Kawasaki Dealer in Navi Mumbai.On further enquiry, I realized there are 11 other customers in similar situation. Some have even paid as high as 18 lakhs for their bikes.`

Dealer didn't deliver the bike promised in June. When we raised a complaint with India Kawasaki Motors Headoffice based in Pune, they simply said they don't have a hold on their dealer. When we started raising our concern on social network, India Kawasaki Motors simply terminated their Navi Mumbai dealership informing the future customers through a press release. They have however haven't clarified anything regarding the 11 customers who had made the payments while the said dealer was still Kawasaki's authorized dealer.

Between the 11 customers identified as on date, we have collectively paid 1.20 Crores approximately to India Kawasaki Motors for which they haven't even answered to our mails addressed to the Directors of India Kawasaki motors. Mail ids mentioned below.

info@kawasaki-india.com,
yamasita_yutaka@khi.co.jp,
sarthakmalvadkar@ikm.co.in,
nishikawa_shigeto@khi.co.jp,
horiuchi_y@khi.co.jp

Request to take strict action against this brand & help the 11 customers in distress to recover their money. Most of us have taken loans from banks for which EMI's have already started.

Regards,
Navin Bharti
8652263661
7406800552

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Sadiq

    Making Customer Fool by Sadiq:

    (5 of 5)

    I Owned A kawasaki z800 blue limited 2017abs Model
    I was Bored With the stock sound so i decided to change the exhaust
    but i decided to do a service first after that i can installed the after market stock
    so The Complain wer my both right nd left faring wer shaking and from the stock exhaust the air was passing so i tld thm to do that..... So the next day i cme foe my bike pickup he service Center Is in thane Name Motosaki Motorcycles near Service road
    So that Guy told every thng is sorrted nd done and no isssue will be faced
    after 2days i went to chnage my echaust and the inside packing was not their nd even faring was shaking.... After That i did a call to him so he is stuck on his words ki they hv out blah blah.........
    even i paid thm each and every thn
    this is how they make fool to customer


    Very Disappointed with Kawasaki Service

    Sanjay meena

    Complaint by Sanjay meena:

    (5 of 5)

    I own a Ninja 650 and there is something I want to talk about happening in ABCN Kawasaki, Jaipur. I bought my bike 2 months before and 1 month before I did enquiry about the bike and accessories. Before purchasing I got a commitment that is A MT helmet will be given to me as a gift or what so ever. According to this commitment I arrived at Kawasaki showroom without any helmet but they did not provided it on the statement that it is not available. I enquired 2 more times about the helmet after purchase but the only thing they provided me are excuses. Today I called and said I'll complain about this thing but rather providing me helmet or even talking politely, they talked to me in very rude manner "Do whatever you want to do." After that I ended the call but after few moments they called me back and said sir please pick your helmet it's available. I just don't get one thing, before a second it was not available and after few moments it got available. This kind of rude, irresponsible, irrelevant, unprofessional behaviour I never expected from a reputed company like Kawasaki. This is very shameful.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.