Advance paid to seller ' account but product not not delivered

I the proprietor of Moonlight located at Delhi, submitted the post of requirement of A4 size paper at Indiamart website.

Mr. Ankit Tiwari having contact no. 8191085697 sharing his visiting card with undersigned in whatsapp no. 9873399371 and contact to my spouse. (copy of visiting card enclosed).

He is using email id - tiwariankit1782@gmail.com & ankit.tiwari@gmail.com

Mr. Ankit Tiwari, Sales Manager of Jay Balaji Enterprises share the quotation rate for purchase of A4 size photocopy paper with undersigned on 13.09.2022 vide quotation no. 2051383 dated 13.09.2022, He is further sharing his GSTIN No. 24AAMFJ4425E1ZK Pan No. - AAMFJ4425E in its aforesaid quotation . As per quotation his address mentioned is - Jay Balaji Enterprise, Dindayal Estate Rajkot, Gujarat - 360003

As per the aforesaid quotation dated 13.09.2022, the Jay Balaji Enterprises has mentioned the terms and conditions that the payment will be in advance to company Account, the delivery will be in 3-4 days.. (copy of quotation enclosed)

on the basis of several contacts over phone, quotation and chat over whatsapp, I had submitted the Purchase order to him vide PO No. M22/001 dated 15.09.2022 for delivering the J.K Paper A4 size paper 75 GSM Paper at Geeta Colony, Delhi - 110031. (Copy of Purchase order enclosed)

Mr. Ankit Tiwari, Sales Manager of Jay Balaji Enterprises has generated the Invoice on 16th September, 2022 vide invoice no. 95104023 dated 16.09.2022 amounting of Rs.24750/- (Rs.24000/- + Rs.750/- delivery charge). The concerned officer has also mentioned the details of Bank Account of Jay Balaji Enterprises having Account no. - 023652000004462 IFSC Code- YESB0000098 (Yes Bank Rajkot Gujarat) (copy of invoice generated enclosed)

As per the aforesaid Invoice no. the product would be delivered in 3-4 days. The concerned officer i.e. Mr. Ankit Tiwari has requested several times for confirmation of payment in advance to undersigned and on the basis of trust and Invoice released, I paid the advance amount of Rs.24750 from my Husband account (Mr. Khanish Arora) vide transaction no. IMPS/P2A/225920766378 (Copy of statement enclosed)

Account detail of Jay Balaji Enterprises

Account no. - 023652000004462
Account Holder - Jai Balaji Enterprises
Bank IFSC Code - YESB0000098
Bank Name - Yes Bank
Bank Branch - RAJKOT, GUJARAT

However, after receiving the advance amount Mr. Ankit Tiwari, Sales Manager, Jay Balaji Enterprises (8191085697) did not respond properly to undersigned regularly. He often misleading to undersigned and did not submit the copy of GST Certificate, PAN Card copy and docket number receipt.

When I contact to him on saturday and Sunday, he did not respond properly and tell that the office is closed on sunday.
When I contact him on monday, he sent the name and contact no. of driver (Mr. Raju 7550930675. Mr. Raju has confirmed that he is taking the product in his vehicle and available at Ahmedabad and currently driving, when I asked him to share the vehicle no. he confused that time while sharing the vehicle no. and told that the vehicle no. will be informed later.

However, thereafter, Mr Raju, Driver did not respond/answered against my contact number.
Thereafter, I had contact to Mr. Ankit Tiwari, Sales Manager for sharing the driver vehicle no., name of the agency through he delivered the products, but he refuses to reply my answer and informed that he will shared the driver detail in due course.

Now, he is not attend my call and fraud with me by taking whole amount advance and did not delivered the product as per the Invoice and quotation generated by Jay Balaji Enterprises.

I request you to please initiate the action against aforesaid concerned Frauds

Mr. Ankit Tiwari - 8191085697 (Sales Manager, Jay Balaji Enterprises) who generated invoice and fake promises

Mr. Raju Driver - 7550930675 (Driver) who is also involved in this racket (His no. is identified from West Bengal)

Jay Balaji Enterprises - who is given its rights for sharing the PAN Card, GST No. for making fool and frauding and getting the money in its account and given all the rights to Mr. Ankit for frauding/ cheating with buyers.

Moonlight GST number- 07FYWPS8398A1ZE