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Pizza online Charged extra other than bill amount

Complain ID : CCN024462   62  

Food Complaints Complaint Date: November 21, 2016
Modified date: November 21, 2016
  • State :  Rajasthan
  • City :  Jaipur
  • Address: F-1, 37, Malti Residency,Buddhsinghpura,Street Aabkari Thana,Behind Airport,Sanganer,Jaipur-302011
Hi,

I ordered pizza online worth Rs. 666/- yesterday and paid Rs. 500/- online. As the rest amount of Rs. 166/- I have to pay at the time of pickup, I gave my credit card to the person at the counter, he asked me that do I need a carry-bag and replied in yes and then he deducted Rs. 177/- from my card instead of Rs. 166/- and then returned my card to me. I collected the card along with my food in hurry and haven't checked the amount what he have deducted from my card. When I reached home and checked the bill, I found that he charged me Rs. 11/- extra. So, I again went to the same dominos outlet and contacted that person and asked him about the extra charges, He said that Rs. 10/- was charged for the carry-bag. I said that no one had informed me about the same, and the carry-bag have to be provided free of cost. He said no, it is chargeable. I said ok, but what about Rs. 1/-, why you charged it? He was unanswerable and gave me Rs. 10/- note, saying sorry for that.

Now my question is that is it correct. What I know is that Dominos is not known for this. I am enjoying food from Dominos from last 11 Years and never faced these type of incident. Why the guy charged Rs. 10/- without informing me?? If the carry-bag is chargeable, then why haven't he shown it in the bill?? Apart from this, Rs. 1/- was charged for which service??
Complaint Against / To: Dominos

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