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Cancelled my last two order& ain't giving refund complaint to Foodpanda India

Complain ID : CCN034369   26  

Food Complaints Complaint Date: September 24, 2018
Modified date: October 23, 2018
I am a lot angry with the service provided by food panda india.
My order no. x5ak-b2kv Was cancelled as i placed the order and instantly money was deducted from my account. Any according to their refund rules money deducted from paytm will reflectbin the paytm wallet within 24 hrs and its been more than 2 days and i still has not received the refund.
And when i try do the online chat an executive shows up but never gives a reply for my chat. This is the kind for service they are providing.
Today i again placed an order with order no. w0vy-2u3p and again then they did the same thing for about 1 hr in track order they showed me that tge chef is preparing the food and i receive a mail that my order has been cancelled after 1 hr or waiting time.
And again i had done online payment via paytm
There no way i can contact anyone from the company on voice service
All they provide is chat servive on which no is responding most of the time.
I have been sending them mails there is reply from them regarding it.

I can sense this company is try to do fraud with its customers by not trying provide refund , they are trying to capture its customers money via unfair means

If you had a proper way so that i can talk to you guys then i might not be writing abiut you over here but FOODPANDA you guys pissed me off
Your chat support sucks.
Complaint Against / To: Foodpanda

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