online product is not user friendly

Complain ID : CCN015946   35  

Employment Complaint Complaint Date: February 9, 2016
  • State :  ODISHA
  • City :  Bhubaneswar
  • Address: Qr No -9, Block 2, Hitech Medical College Campus
Sir,
I have registered for online test for preparation to science olympiad level 2 for my son from olympiad helper.com.
My order number is
But after logging in to the account given by them we are not getting the practice papers for which we need to reload the page several times. Even sometimes we got irritated and close it. It is not userfriendly and very cumbersome to get the practice papers by reloading it several times - time consuming and mental trauma to me and my son.
I am using broadband internet connection with good connectivity.
For this i tried to reach them my mail and telephonically. after repeated complain they phoned me once and try to solve it by changing my password which was not helpful.
After that neither they tried to respond to me or my phone call nor they are refunding my money.
I need your help. Thank you.

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.