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Concern over the irregular and un-ethical behavior imposed upon us by NBPDCL Bettiah.

Complain ID : CCN029319   29  

Electricity Board Complaint Complaint Date: October 31, 2017
Modified date: November 23, 2017
I am writing this to express my concern over the irregular and un-ethical behavior imposed upon us by NBPDCL Bettiah.

Sir, we have paid our bill till the month of October 2016 (CA number-400344246) and suddenly for a duration of roughly 6 months NBPDCL has stopped sending us the bills. When I went to enquire about the reason fro the same, they (NBPDCL Bettiah) said that there was a system problem due to which the bills were not generated.

After this a person from the NBPDCL Bettiah came to our home and said that he will be generating all the bills in back-date as ours is a 3-phase connection and the bills which were generated were for 1-phase. Now suddenly we got a bill of 60,000 rs and when I went and inquired, the actual bill for the period of 6-7 months for which the bills were not sent to out home was around 13,000 rs.

Sir, as a customer I have few question to ask and I think that we deserve answers for them being a loyal customer:

1. Why did NBPDCL went back and generated the bills in back-date?
2. Every month till October 2016 an employee of NBPDCl used to visit out home and give us the bill, why did he not pointed out this 3-phase and 1-phase issue? Are we as customer at fault or NBPDCL as an organization is at fault?
3. When we have a valid bill payment receipt will October 2016, how does it makes sense to again pay the bills?
4. Is it ethical to suddenly impose a back-date bill of 60,000 rs against and original 13,000 rs for which the bills were not paid?

We have sent a legal notice to NBPDCL Bettiah to explain this irregularities, but instead of giving us a valid explanation (which we deserve as we have always paid our bills till October 2016), the rowdy employees of NBPDCL Bettaih has cut-down our electricity supply. Is this behavior explainable?

I request you to please look into this matter and make sure that NBPDCL is not harassing a customer just to hide its deficiencies.

I have tried raising multiple complaints but to no avail. Please look into this matter and help us out!

Also, I request you to please restore our electricity supply
Complaint Against / To: NBPDCL

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