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Balance deducted double time from my bank account

Complain ID : CCN048744   27  

Electricity Board Complaint Complaint Date: October 15, 2020
On 9 October i pay electricity bill through debit card on mobikwik app but balance deducted double time from my bank account on 12 October I also call to mobikwik helpline this ad that to send my bank statement and debit card to their email ID but customer care mam tell me wrong email ID please restore all my issue
Complaint Against / To: UHBVN

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.