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Unable to view most channels & unecessary censoring, CEO of DTH

Complain ID : CCN037402   43   Complaint's Reply

DTH TV Complaint Complaint Date: February 13, 2019
Modified date: February 21, 2019
To whom it may concern,

I am one of your most frustrated customers for Video Con service.

Imagine how frustrating it is to see interruption to the service for these past few days,can Videocon reimburse or refund whatever amount that paid for to subscribe for the package or service.

I have sufficient balance in the account & getting the error message E16-4.

I really want this to be fixed as soonest as possible before I completely disconnect this service & look for a different or better service provider.

I will also pass a word of mouth to my friends to never subscribe for Videocon if this kind of "crap"service you provide.

Regards,
Paul Rekhraj


To whom it may concern,

I am one of your most frustrated customers for Video Con service.

Imagine how frustrating it is to see interruption to the service for these past few days,can Videocon reimburse or refund whatever amount that paid for to subscribe for the package or service.

I have sufficient balance in the account & getting the error messages as per screenshots attached.

I really want this to be fixed as soonest as possible before I completely disconnect this service & look for a different or better service provider.

I will also pass a word of mouth to my friends to never subscribe for Videocon if this kind of "crap"service you provide.

Regards,
Paul Rekhraj


Complaint Against / To: CEO of DTH

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    team d2h

    by team d2h:

    (5 of 5)

    Dear Rekhraj,

    We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at customercare@d2h.com so that our team can look into your concern.

    Regards,
    Team d2h

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.