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Poor service and harassing consumers - Videocon d2h Nodal Officer

Complain ID : CCN039457   70   Complaint's Reply

DTH TV Complaint Complaint Date: July 8, 2019
Modified date: August 15, 2019
I have never found such bad experience with any DTH vendor before. I have raised complain on 2nd July 2019 and till date no one has responded back .
Is this the way Videocon handle the customer queries?
I have contacted the customer care everyday multiple times but every time the customer care asked the ID and put the call on hold which I think no other vendor does with the customers.
Customer ID--153345268
Complaint Against / To: Videocon d2h Nodal Officer

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    Team d2h

    Poor service and harassing consumers by Team d2h:

    (5 of 5)

    Dear Sangram,

    We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

    Thanks & regards

    Team d2h

    Poor service and harassing consumers by Team d2h:

    (5 of 5)

    Dear Sangram,

    We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

    Thanks & regards

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.