Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Disruption of services, I am a subscriber of videocon d2h services and was using the diamond package

Complain ID : CCN037326   48   Complaint's Reply

DTH TV Complaint Complaint Date: February 10, 2019
Modified date: February 21, 2019
I am a subscriber of videocon d2h services and was using the diamond package. My subscription was ending on Jan 19 and submitted a list of channels I wanted to subscribe on Jan 19 itself. I got a message saying I will be contacted shortly. However, no one contacted me and my services were terminated on Jan20. I recharged my account for a week hoping that someone will contact me. Still I was not contacted and therefore I renewed my earlier package for an year.

On Feb 3, suddenly more than 50% pf the channels covered under my subscription were blocked. I was able to connect to their customer care number only after 2 days and was informed that all the channels covered in my subscription will start working in about 5 hours time as their was some back-end problem. However till date none of the channels are working. Their customer care numbers (both mobile and toll free) are unreachable, their website is not working, and I am completely lost as to what I should do.
Complaint Against / To: Videocon d2h

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    team d2h

    by team d2h:

    (5 of 5)

    Dear Sudhir,

    We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at customercare@d2h.com so that our team can look into your concern.

    Regards,
    Team d2h

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.