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Disconnect of Videocon D2H before expiration date

Complain ID : CCN031429   47   Complaint's Reply

DTH TV Complaint Complaint Date: April 15, 2018
Modified date: May 15, 2018
  • State :  Maharashtra
  • City :  Mumbai
  • Address: 201 A Wing 35 No. Building Sargam CHS Ltd Tilaknagar
Dear Sir/Madam,

I am having Videocon D2H service and my consumer number is 71328572. I have recharged my D2H on 18th March 2018 with Rs. 360/- and at that time my monthly subscription was Rs. 380/-. As per my plan my D2H expiry date was 16th April 2018. Inspite of that my monthly subscription expired on 14th April 2018. When I called customer care and enquired they informed me that monthly subscription increased by Rs. 20/- per month from 13th April and new monthly charge is Rs. 400/- and when I complained that u people never inform us regarding these changes and asked how can u disconnect my connection before expiry date. Then they casually told that we cant do any thing and transferred the call to his supervisor and Mr. Supervisor immediately cut the line without any conversation with me. When Again I called on customer care number and same story repeated, customer care lady named Ms. Ashwini after hearing all these started telling that Mjhe kuch awaj nhi aa rhi hai...and cut the line.

Further, I would like to inform you that I have Sports Gold plan and since last Ten Sports channel was not displaying so I had also complained which is still unresolved. Highly disappointed.
Complaint Against / To: Videocon D2H

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    Videocon d2h

    Disconnect of D2H before expiration date by Videocon d2h:

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    Dear Customer,

    Please email us at customercare@d2h.com. We will make every effort to revert with resolution as soon as possible.

    Warm Regards,
    Videocon d2h Team

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.