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D2H Mismatch Request not resolved. Asking fee for engineer visit.

Complain ID : CCN052097   61  

DTH TV Complaint Complaint Date: April 27, 2021
My customer ID is 24374160 Since last few days I am facing following problems with Videocon D2H :
I could not watch my subscribed channels on their respective channel number. When I changed channel to ‘colors channel’ the banner shows the correct name but actually it is showing some LokShahi Channel and this is happening with many more channels.
my operator is about to send a technical person to resolve the problem but the operator executive told me to pay the applicable amount (I have completed 1 Year of warranty), I think this is wrong to ask charges, if this problem exists due to software updates, please give me a solution.

Looking forward to a positive response from your end.
Complaint Against / To: Videocon

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