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COMPLAINT FOR UN-AUTHORISED DEACTIVATION OF SUBSCRIBTION,despite BALANCE in ID A/c- 26230041

Complain ID : CCN039529   64   Complaint's Reply

DTH TV Complaint Complaint Date: July 12, 2019
  • State :  Odisha
  • City :  Cuttack
  • Address: Jagannath Ballav, Po - Buxi Bazar , Ps - Lalbag
1. Sir,for My Videocon d2h ID - 26230041, there was a Message in My RTN-9438123418 at around 10.24 AM yesterday , that "Dear Customer, Service Charges Rs 400/- have been Posted for Your Account for Customer ID - 26230041. Videocon d2h",
2. then at 10.25 AM there was another Message that My D2h A/c do not have any Balance.
3. then My TV Set was offline & till now it has not yet been activated, the reason of which is not known to Me ,even though I have more than Rs 200/- Balance in My ID A/c.
4. Then Sir, I have Lodged a Complaint with the customer care ,who give me the Complaint Number - 734021934 , Dated 11.07.2019 - whose Response is given as follows:-
Dear Mr. Sahu,,
Thank you for writing to d2h. We regret the inconvenience caused to you.

As per our discussion with you, we would like to inform you that complaint regarding "Amount Collected by Engineer But Not Recharged" has been registered with complaint no. 734021934 and it will resolve by 12-Jul-2019 10:59 AM.
If you have any further queries, please email us at customercare@d2h.com. We will make every effort to revert with resolution as soon as possible.
For details of all our Products and Services you may visit our Website https://www.d2h.com
We endeavor to provide you with the best TV viewing experience. We value your association and assure you of our Commitment to serve you better.

Regards,
Pallavi Sarkar
Customer Care
d2h
5. But Sir, till date, it has not yet been Resolved, & even though I have Balance of more than Rs 200/- in My D2h ID, it has been Blocked/DE_ACTIVATED by them intentionally & for which I am Submitting this Humble Petition, for imparting Justice upon the issue with an immediate Directive to them for Activation of My D2h ID - 26230041 alongwith a Stricture to Videocon d2h-dish tv Joint Venture for no-further such Repeatations, & immediate REFUND Of Rs 400/-in My D2h a/c as mentioned in the SMS, by which there will be a total Rs 600/- Plus in My D2h Balance.
10. Sir, for no-reason MY ID has been Blocked by them & for which they needs to be Penalised & I must get Justice.

With Earnest Regards
Dibyalochan Sahu
Advocate
Odisha High Court
Cuttack
Dated 12.07.2019

M- 9438123418


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    Team d2h

    by Team d2h:

    (5 of 5)

    Dear Dibyalochan,

    We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

    Thanks & regards

    Team d2h

    COMPLAINT FOR UN-AUTHORISED DEACTIVATION OF SUBSCRIBTION,despite BALANCE in ID A/c- 26230041 by Team d2h:

    (5 of 5)

    Dear Dibyalochan,

    We would like to inform you that as per our records, we have validated the mentioned issue and we found that Rs. 400/- was deducted against relocation which was done respectively in May and the complaint closed on 7 July 2019 due to a technical glitch. Kindly let us know if you need any further assistance.

    Thanks & regards

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.