Complaint for Tata Sky, Early deactivation of account subscribing the annual Dhamaal Mix package

I have been subscribing the annual Dhamaal Mix package from Tata Sky for some time now. In fact last year, in 2015, the representative called me for the annual package renewal, even before a month to its expiry. Not being mindful of the fact that early payment to the service provider would work against me, I went ahead and made my annual payments in the beginning of August 2015. Usually an early payment should bear benefits to the consumer who is showing his loyalty to the service/ company. In my case the converse happened. Surprisingly, around a month later in, September 2015, which was actually my due date for renewal, I got a message saying that my services are due for payment again. I began calling folks at Tata Sky to figure out what happened to the annual payment I made a month in advance. After making multiple calls & going through innumerable mental tortures and harassments by Tata Sky, they figured out that it was a technical glitch on their part and that my actual due date is September 4, 2016. I also told the floor supervisor at that point in time, that I have made calls out of my own expenses to the tune of INR 32. Hence, I need a refund around that, as this whole issue was the fault of Tata Sky and I was not willing to pay for rectifying their mistakes. He proposed that instead, he would give me 4 more days of extra viewing for the amount (no idea on the calculations he made). Hence, my new due date was set at September 8, 2016.

However, on September 1, 2016, late in the evening, I noticed a message on the screen, stating that it is the last day for renewal & that I need to pay immediately to continue with the services. Immediately I called them up and stated that my due date is September 8, 2016 and that they should not ideally be sending that message nor deactivating my account before September 8, 2016. They gave me a word that the required correction would be taken and that the services will continue. However, on September 2, the services were disconnected. When I called back they told me that there has been price revisions off late and hence as per the new prices the new due date is September 1 and not September 8, as committed earlier. When I called out that there is a price protection policy and a commitment from their representative that my due date for payment this year is September 8, 2016, I was told me that the price protection policy only covers 1 year from the date of payment. My contention here is, last year I anyway had the services booked and paid until September 2015. Hence my payment towards the new renewal package, which I paid in August 2015, should start from the closure of the previous package. Which means it should have become active sometime in September 2015 and continued until September 8, 2016. Hence, I should still be covered under the price protection policy. How, could they start my new annual package in August 2015, while I was still under the previous package? Additionally, this was also a promise made by the representative last year. Hence, I still have 7 days of viewing to my credit, which is taken away from me.

Please help me get my 7 days of viewing. Alternatively, as this is their fault and I have been through numerous ordeal because of them, including they being rude on the call and lying to me blatantly (Nitin Jain, Sudhir/ Sudheer and Kiran on September 2, 2016 between 12:41 and 13:07, super rude and passing the call to one another saying they are floor supervisors, when both of them were executives – as confessed accidently by Kiran) and cutting the call on me (Kiran-call of September 2, 2016 at 13:07 for around 9 plus minutes), I expect them to refund the 7 days viewing credits, installation fees and the set-top box cost for me to move to the next service provider along with an apology for the audacity shown by the representatives on the call. Thank you for your understanding and help and support in advance.