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Complain not resolved after raising the issue 3rd time - Videocon d2h

Complain ID : CCN040851   77   Complaint's Reply

DTH TV Complaint Complaint Date: August 24, 2019
Modified date: October 5, 2019
My custermer I'd is 140811470.
I raise issue on 16aug19 regarding Error 16-4, then customer support told me that technical person would come to resolve your problem and waiting time would be 2 days, but after 2 days waiting again I called to customer support then they told me your complain had been resolved and closed by technical person.
But my complain wasn't resolved and there's wasn't any technical persen visit. Then costumer support angain raised the complain and again there was 2 day waiting time.
After 2days agian I called the customer support they told me your complain is resolved but same problem was not resolved and there's wasn't any technician visit. Then they transfer call to some senior person they again told me that they are again going to raise complain and waiting time would be 2day.
Same process was continued for 3rd time.
Now today 0n 24aug19 after 2day waiting again I called to customer support they told me your complain is resolved and same my complain is not resolved and neither any technician visit.
Then customer support again told me to they are again going to raise the complain and waiting time will be 2day...


I am really frustrated with this type of service. Please suggest what should I do and what I have to do against Videocon d2h.

Complaint Against / To: Videocon d2h

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    Team d2h

    Complain not resolved after raising the issue 3rd time by Team d2h:

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    Dear Customer (Anonymous),

    We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

    Thanks & regards

    Team d2h

    Complain not resolved after raising the issue 3rd time by Team d2h:

    (5 of 5)

    Dear Customer (Anonymous),

    We would like to inform you that we have posted the amount of Rs. 193.23 in your d2h account as a goodwill gesture. Kindly let us know if you need any further assistance.

    Thanks & regards

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.