complain for frustrating disservice provided by your company
Complain ID : CCN019734 44
DTH TV Complaint
Complaint Date: June 2, 2016
Modified date: June 2, 2016
- State : Orissa
- City : Bhubaneswar
- Address: LIG-151, Nayapalli Brit Colony, Nayapalli, Bhubaneswar-751012
To,
Ortel Communications Ltd
C-1, Chandrasekharpur
Behind RMRC
BDA Colony,
Bhubaneswar - 751016
Dear sirs,
Sub : Demand for an apology and compensation for the frustrating disservice provided by your company.
I was a subscriber of your cable service since last some years. My Membership Number is 00931459.
During the period of availment of your service, the experience I gained is really horrible. There was innumerable signal disruptions, channel blockings and other problems. You are aware that, the system you have for complaint receipt is very tedious . And above that your hopless redressal process leaves one helpless.
Whenever I lodged a complaint, on enquiry, I got the assurance that the problem would be solved soon. But all most all times it persisted for days, and at times for ten to fifteen days, once even for two months. getting frustrated Whenever I said to your office and the bill collector to discontinue the service I was assured of fair service then on. But that fair service time never came. In recent past the signal of many channels where blocked with intermittent disruptions in cable signal. on enquiry, I was told that if I subscribe for Rs. 355/ 360 package, I would be able to watch all the channels available in your catalogue. I subscribed for that. But after a few days, without any notice, channels after channels were blocked. But the bill was raised and payment was taken for total amount with promise to show total channels soon. Again that never happened. Adding on to that in April 2016 when I insisted to provide the promised channel in full or adjust the bill, both old and new, accordingly, suddenly in may 2016, without any intimation all the channels were blocked. I was shocked by the unethical and insulting behaviour of your company to a loyal and disciplined customer (you can very well check it from your records). So, I decided not to contact such an unresponsive and irresponsible service provider any more.
For that, however, I demand an immediate apology from you with a reasonable compensation for the harassment and for not showing the promised channels, even if I paid for those.
I am also no more interested in your service and have made other arrangements. This is for your information and necessary action.
Thanking You
Yours faithfully
Mamatanjali Panda
Ortel Communications Ltd
C-1, Chandrasekharpur
Behind RMRC
BDA Colony,
Bhubaneswar - 751016
Dear sirs,
Sub : Demand for an apology and compensation for the frustrating disservice provided by your company.
I was a subscriber of your cable service since last some years. My Membership Number is 00931459.
During the period of availment of your service, the experience I gained is really horrible. There was innumerable signal disruptions, channel blockings and other problems. You are aware that, the system you have for complaint receipt is very tedious . And above that your hopless redressal process leaves one helpless.
Whenever I lodged a complaint, on enquiry, I got the assurance that the problem would be solved soon. But all most all times it persisted for days, and at times for ten to fifteen days, once even for two months. getting frustrated Whenever I said to your office and the bill collector to discontinue the service I was assured of fair service then on. But that fair service time never came. In recent past the signal of many channels where blocked with intermittent disruptions in cable signal. on enquiry, I was told that if I subscribe for Rs. 355/ 360 package, I would be able to watch all the channels available in your catalogue. I subscribed for that. But after a few days, without any notice, channels after channels were blocked. But the bill was raised and payment was taken for total amount with promise to show total channels soon. Again that never happened. Adding on to that in April 2016 when I insisted to provide the promised channel in full or adjust the bill, both old and new, accordingly, suddenly in may 2016, without any intimation all the channels were blocked. I was shocked by the unethical and insulting behaviour of your company to a loyal and disciplined customer (you can very well check it from your records). So, I decided not to contact such an unresponsive and irresponsible service provider any more.
For that, however, I demand an immediate apology from you with a reasonable compensation for the harassment and for not showing the promised channels, even if I paid for those.
I am also no more interested in your service and have made other arrangements. This is for your information and necessary action.
Thanking You
Yours faithfully
Mamatanjali Panda
Related complaints
-
I have done recharge worth rs 159 and amount deducted from my account was 167 for sun direct tv butMeenu / DTH TV Complaint July 8, 2023 / New Delhi / DelhiI have done recharge of plan 159 rs but amount deducted from my upi was 167 through phone pe app recharge was done and at that time they were saying r... -
Refund of paymentTejinder Singh / DTH TV Complaint May 30, 2023 / Kharar / PunjabBy mistake i have recharged VC No 02513259341. It is requested to refund amount of rupees 384.
-
We have recharged 349 through your ezrecharge. but recharge not done our Tata sky id no is 13871855Rajiv Sanadi / DTH TV Complaint May 21, 2023 / Belgaum / KarnatakaWe have recharged 349 through your ezrecharge. but recharge not done our Tata play id no 1387185596
-
Den cable tv recharge 1125 3 moth plans payment successful but not box start networkHimanshu sonker / DTH TV Complaint May 6, 2023 / Lucknow / Uttar PradeshDen cable tv recharge done 3 month plan 1125 but not network start box payment successful and dedicated my bank account. My account number 82040664 bo...
-
Den cable tv recharge 1125 3 moth plans payment successful but not box start networkHimanshu sonker / DTH TV Complaint May 6, 2023 / Lucknow / Uttar PradeshDen cable tv recharge done 3 month plan 1125 but not network start box payment successful and dedicated my bank account. My account number 82040664 bo...
-
Den cable tv recharge 1125 3 moth plans payment successful but not box start networkHimanshu sonker / DTH TV Complaint May 6, 2023 / Lucknow / Uttar PradeshDen cable tv recharge done 3 month plan 1125 but not network start box payment successful and dedicated my bank account. My account number 82040664 bo...
Complaints
Service issue | Complaint | Query | Feedback | Suggestion | Reply