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Tikona's annoying behaviour

Complain ID : CCN022660   37   Complaint's Reply

Delivery Complaint Complaint Date: September 18, 2016
I was having unstable connection six months back, for which tikona didn't respond. Even after repeated mails and calls, tikona didn't give me any solution. Hence I left mail for disconnection. But still my broadband was not disconnected and i was receiving mails from tikona for payment. One fine day my broadband was disconnected and after few days, two tikona executive showed up at my door step, I had to again explain a complete scenario to them (I had narrated story to may be each and every executive of tikona, about my unstable network and multiple login problem. I had spoken about the same issue for about thousand times). Also I told him to take the modem n all wires, but the executive said its ok madam u just speak to our manager regarding payment. I spoke to his manager and another couple of executives on call n repeated the same old story.
Last week again I received a call from tikona and also a mail saying my payment is due. They are torturing me asking me to repeat the reason for disconnection and payment. I had started recording calls whenever they call, also i have my mails sent. Why dont they check there recordings and mails. They have sent me a mail saying my payment is due, I had not paid because I had unstable network, also the mail says I haven't returned modem, whereas tikona executive himself refused to take it. Can I take a legal action against tikona, I have accumulated all the proofs of torture's caused by tikona.

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Complaints

    Tikona Care

    Re: TIKONA'S ANNOYING BEHAVIOUR by Tikona Care:

    (5 of 5)

    Dear Subscriber,

    Greetings from Tikona.

    We have noted your post. In order to assist you further, we would require your registered contact number or Tikona User ID details. We have assigned a reference number # TIKSEP19442 to your case.

    Request you to mention the reference number in the subject line while sharing your details with us on tikonacare@tikona.in

    Regards,
    Tikona Care

    Tikona Care

    Re: TIKONA'S ANNOYING BEHAVIOUR by Tikona Care:

    (5 of 5)

    Dear Subscriber,

    Greetings from Tikona.

    This is a gentle reminder to follow-up on your concern listed on Sep 19, 2016. Request you to share details in order for us to assist/resolve your concern.

    Kindly share your details with us on tikonacare@tikona.in mentioning your assigned reference number TIKSEP19442 in the subject line.

    Regards,
    Tikona Care

    Tikona Care

    RE: TIKONA'S ANNOYING BEHAVIOUR by Tikona Care:

    (5 of 5)

    Dear Subscriber,

    Greetings from Tikona.

    We have not received your information for us to take it forward.

    We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

    Regards,
    Tikona Care

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.