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Tikona Refund of Charges, subscribed for Tikona broadband connection for 3 months

Complain ID : CCN025065   37   Complaint's Reply

Delivery Complaint Complaint Date: December 21, 2016
Modified date: December 21, 2016
  • State :  Tamil Nadu
  • City :  Chennai
  • Address: Room No 514, Shri Krishna Guest House, Theetharappan Street, Bharathi Salai, Triplicane
User ID 1119849125
I had subscribed for Tikona broadband connection for 3 months and I had paid the advance for it according to their plan. However, their connection was always erratic and I had to frequently call their service representatives to fix their connection. Within 10 days and 5 five times of calling their service men in vain, I gave up and decided to discontinue their service. They offered to help, but in their own admission, the sevice guy told me they won't be able to provide connection in my room. I asked Tikona to cancel my connection and refund the amount, but they refused to refund any sum. Earlier, they duped me stating that if they are unable to provide the service they would refund my sum.
Complaint Against / To: Tikona Broadband

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    Tikona Care

    Re: Tikona Refund of Charges, subscribed for Tikona broadband connection for 3 months by Tikona Care:

    (5 of 5)

    Dear Mr. Jain,

    Greetings from Tikona.

    We would like to inform you that resolution of your complaint is in process and once the issue gets resolved will update you accordingly.

    Regards,

    Tikona Care

    Tikona Care

    Re: Tikona Refund of Charges, subscribed for Tikona broadband connection for 3 months by Tikona Care:

    (5 of 5)

    Dear Mr. Jain,

    Greetings from Tikona,

    Currently you are able to use services and there is no service issue for your account.

    For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

    Regards,
    Tikona Care

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.