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Not yet received the order, i placed an order on 24th August

Complain ID : CCN034413   33  

Delivery Complaint Complaint Date: September 25, 2018
Modified date: October 23, 2018
i placed an order on 24th August,got an order confirmation letter on the same day. After some days you mailed me that because of some up-gradation problems the orders have been delayed and i will get the same as soon as possible. Since then it has been more than one month ,i tried a lot on customer care helpline but in vain.I wanna know what happened to my orders and also what about my hardheaded money??
Complaint Against / To: clubfactory.in

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.