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Not delivering but msg shows its delivered

Complain ID : CCN061800   136  

Delivery Complaint Complaint Date: April 6, 2023
We have book a refilling on 1 St April 2022 order no. Cx86721312-002813215490 from Verma gas agency Delhi .
On 4-4-2023 we got a MSG that it's delivered but we didn't receive any.
Complaint Against / To: Verma gas agency

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