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No action taken by jago grahak jago against existing complaint(id JGJN019912 ) against tikona

Complain ID : CCN024554   28   Complaint's Reply

Delivery Complaint Complaint Date: November 24, 2016
  • State :  Haryana
  • City :  Gurgaon
  • Address: Hno-1550,second Floor Terrace,sector-17/c
Jago Grahak Jago Consumer Complaint ID : JGJN019912 66 Complaint's Reply

Broadband Complaints Complaint date : June 10, 2016
Region : Haryana City : Gurgaon Address: Hno-155-,second Floor Terrace,sector-17/c
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Hello,

The network problem prevailed for around 20 days in October,2015 and it had been only 3 months that i was using tikona. So i stopped using the services as internet didn't work for 20 days. After i had chat with the executive of tikona that i will not be paying for the month as there netwrok was down and i didn't used the services to which they agreed. After that network problem was still there so i applied for the disconnection of tikona broadband to which tikona guys gave me various offers to continue their services to which i disagreed. Last month they took all the wires and their device and discontinued the service. Today(on 10 June,2016) i received a call from rahul sharma( advocate from tikona) that are going to issue summon against me if i don't pay the amount of Rs.990 by 10:30 in the morning for the services which i never used due to their network problems and they forced me for that. I want justice for this and want my money back from the tikona people for what they have done.
Complaint Against / To: tikona broadband services

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    Tikona Care

    Re: No action taken by jago grahak jago against existing complaint(id JGJN019912 ) against tikona by Tikona Care:

    (5 of 5)

    Dear Subscriber,

    Greetings from Tikona.

    We have noted your post. In order to assist you further, we would require your registered contact number or Tikona User ID details. We have assigned a reference number # TIKNOV24312 to your case.

    Request you to mention the reference number in the subject line while sharing your details with us on tikonacare@tikona.in

    Regards,
    Tikona Care

    deepak jain

    Registered contact number by deepak jain:

    (5 of 5)

    My Registered contact number is 9899140497

    Tikona Care

    Re:No action taken by jago grahak jago against existing complaint(id JGJN019912 ) against tikona by Tikona Care:

    (5 of 5)

    Dear Subscriber,

    Greetings from Tikona.

    We have checked and found your account has been terminated as per you request.

    As Full & Final Settlement has been concluded no dues are pending for your account.

    For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

    Regards,
    Tikona Care

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.