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Money for broadband taken without using the srvices

Complain ID : CCN019912   60   Complaint's Reply

Delivery Complaint Complaint Date: June 10, 2016
  • State :  Haryana
  • City :  Gurgaon
  • Address: Hno-155-,second Floor Terrace,sector-17/c
Hello,

The network problem prevailed for around 20 days in October,2015 and it had been only 3 months that i was using tikona. So i stopped using the services as internet didn't work for 20 days. After i had chat with the executive of tikona that i will not be paying for the month as there netwrok was down and i didn't used the services to which they agreed. After that network problem was still there so i applied for the disconnection of tikona broadband to which tikona guys gave me various offers to continue their services to which i disagreed. Last month they took all the wires and their device and discontinued the service. Today(on 10 June,2016) i received a call from rahul sharma( advocate from tikona) that are going to issue summon against me if i don't pay the amount of Rs.990 by 10:30 in the morning for the services which i never used due to their network problems and they forced me for that. I want justice for this and want my money back from the tikona people for what they have done.

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Complaints

    Tikona Care

    by Tikona Care:

    (5 of 5)

    Dear Subscriber,

    Greetings from Tikona.

    We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJU1841 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on tikonacare@tikona.in

    Regards,
    Tikona Care

    Tikona Care

    by Tikona Care:

    (5 of 5)

    Dear Subscriber,

    This is a gentle reminder to follow-up on your concern listed on June 19, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on tikonacare@tikona.in mentioning your assigned reference number TIKSE1841 in the subject line.

    Regards,
    Tikona Care

    Deepak jain

    reference number # TIKJU1841 by Deepak jain:

    (5 of 5)

    My contact number is 9899140497/8901412153 and my tikona id was 1115201263 and number of advocate who called me was 8510882845.

    Tikona Care

    by Tikona Care:

    (5 of 5)

    Dear Deepak,

    Greetings from Tikona.

    Please be assured that your concern listed June 19, 2016 has been noted and our team is working on addressing the same.

    Regards,
    Tikona Care

    deepak jain

    Still no action taken against tikona even after 6 months by deepak jain:

    (5 of 5)

    hello,

    It has been six months and still no action has been taken against tikona. They have still not refunded my money and i have heard similar issue has happened with three of my friends that they hire advocates to take money from customers which they don't deserve.

    Regards,
    Deepak Jain
    Contact-9899140497

    siddhart singh

    fake samsung 64 gb micro sd card by siddhart singh:

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    I want to take my money return MP

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