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Have not received any parcel from e.com it was prepaid order and not getting proper response from th

Complain ID : CCN049286   31  

Delivery Complaint Complaint Date: November 7, 2020
I have order some stuff from insta account and paid already they have shipped that stuff to e.com express Srinagar but i didn’t received it and when i track my order it shows it is delivered but I have not received it ..now they are not giving proper response when i call them i want my parcel of full refund
Complaint Against / To: E.com express

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.