शिकायतें / Complaints शिकायतें / Complaints

Deducting from main balance after recharge for Internet pack

Complain ID : CCN018192   66   Complaint's Reply

Delivery Complaint Complaint Date: May 10, 2016
  • State :  West Bengal
  • City :  Kolkata
  • Address: 86,Garfa Main Road Jadavpur.Kolkata - 700075
Dear Sir / madam,

Freecharge ONLINE recharge successfully done of amount Rs.28 on date:08-05-2016 for Internet pack.But when started to access internet then Aircel deducting charges from my main balance account.It happens 3 times.Then after contacting with AIRCEL customer care no positive reply from them.But after checking data balance through online with the number *143*028# 2G data balance of 110MB available.Many arguments happen but no results from customer care.Now they block my number for not more to connect customer care.I am totally hopeless.Last day of expiry of recharge on dated:04-06-2016.Presently now I am in roaming at Raipur Chhattisgarh.

My recharge Mobile number: 8622974892

My alternate number is:9827477760

Name: PRITHWIRAJ BANIK

Circle: Aircel Kolkata circle

Enclosed:Recharge Bill.

Regards

PRITHWIRAJ BANIK

Mobile: 9827477760

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    Aircel

    by Aircel:

    (5 of 5)

    Dear User,

    Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

    Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

    Thanks and Regards
    Aircel Social Care Team
    Email us at aircelsocialmedia@aircel.co.in

    Aircel

    by Aircel:

    (5 of 5)

    Dear Customer,

    As per our system you latched on other network ( Reliance MP ). It is not Home network.

    So balance got deducted at the time of access GPRS.

    No wrong charges was found.

    If you are not satisfied please collect call details record.

    Warm Regards,
    Aircel Social Care Team

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.

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