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Complaint for No Internet connection ACT fibernet Broadband service

Complain ID : CCN018261   58   Complaint's Reply

Delivery Complaint Complaint Date: May 12, 2016
Modified date: May 12, 2016
I am customer of ACT fibernet Broadband service. I registered a complain in company's customer care center for no internet connection for multiple time. I called them daily to resolved my problems. Ever time they make fake promises to resolved problems within 12 hours. But till date I don't get solution of my problems. Ticket number for registered complain are 1) 10121667235, 2) 10121667235. Company miss lead customer by giving fake promises.

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Complaints

    ACT Fibernet Hyderabad

    by ACT Fibernet Hyderabad:

    (5 of 5)

    Dear Valued Customer,

    We apologize for the inconvenience caused, we will get in touch with you.

    Warm Regards,
    ACT Fibernet Hyderabad

    Dear Valued Customer,

    by Dear Valued Customer,:

    (5 of 5)

    The above mentioned grievance has been resolved. For further queries you can contact us on 040-66272727 or support@actcorp.in

    Amarnath

    Asking to pay for unused internet by Amarnath:

    (5 of 5)

    Hi,
    My act number is 101007040401.
    I am using Act/Beam Internet from more than 3 years on wards.
    Recently, I upgraded plan to A-Max 1050 (around Rs. 1239) from A-Max-410 (Around Rs. 470) but speed didn't increase, asked to revert back the immediately and raised multiple complaints, contacted Nodal officer but they didn't change it. They are forcefully asking to pay one month charges.
    App allowing to upgrade plan but not downgrade, if by mistakenly some one upgrades, forced to pay one month charges. This is clear cheating.
    If Act can upgrade plan at any time, why downgrade plan takes 1 month.

    This is clearly cheating people.

    Act promised to pay KFC coupon on friend referral.
    I referred my friend 4 months back, my friend has taken connect also but neither I received KFC coupon nor any benefit.
    Act broad band is cheating by making false promises.


    Please help me to resolve this issue.

    Yash Jain

    Internet not working since a week by Yash Jain:

    (5 of 5)

    Its been one week since my intenret is not working. i have made several calls to your customer support team, half of the time it says, all your executives are busy at the moment please try after sometime. and remaining times, your customer support team does fake promises!

    please look into this on high priority otherwise you can disconnect the connection. You can check my previous cases created in your database, my complaints are not satisfactorily rectified.


    all you give is temporary justification and there is no one who is ready to help!

    Send your executive within one hour ( today - 8/10/17) otherwise i am going to sue the company in the consumer court on various principles.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.