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Amazon delivered Stone instead of Mobile phone (Resume 7)

Complain ID : CCN040576   58  

Delivery Complaint Complaint Date: August 17, 2019
Dear Sir,

I have orders redme7 (Prepaid Ra.7499/-) tracking ID 221998150441 from Amazon App, packet
was little with tempered I have doubt so I opened the same in front of
delivery executive and found stone inside the Box. I Called customer care very same time and explain everything they
assured me that I will get the refund by 3rd of August after investigation,then executive took the that parcel and go back to other delivery.

I received msg of failed delivery on 1st Aug 2019 , but no refund processed , on 10th August I have received mail that they won't be refund refund.
Complaint Against / To: Amazon India

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