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Plan changed to 4G and increased rental without informing and now Harrassing for payment

Complain ID : CCN022571   35  

Data Card Complaint Complaint Date: September 15, 2016
I purchased CDMA Datacard(9311296571) of Reliance in Feb 2016. In July, they migrated my no. to 4G without consent and changed plan from 499 Rs to 1100Rs without informing. Earlier they were sending mails that plan and benefit will not get changed in 4G and suddenly they changed monthly rental from 499 to 1100 without informing. I went to reliance office on 26th July and they refused to write complaint. I called customer care and they also refused to write any complaint. Then i marked mail to applette authority but of no use.Now, Reliance started calling for bill payment and started torturing and harrassing and threating me with legal action. I do not want to use reliance services and want to recorrect my bill as per 499 as they committed prior to 4G that plan would remain same but they migrated rental. They might have cheated lots of customer with the same techniques. Request you to look into the matter and help me in resolving the issue. It will be a great help for me. Attaching the snap of committment which they did prior launch of 4G and fooled so many customers with this.

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