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Phone Cable complaint to Sony, It is been 3 weeks, and the replacement has not done

Complain ID : CCN029493   50  

Customer Care Complaint Complaint Date: November 14, 2017
Modified date: November 23, 2017
I bought a cable for my phone charging, being purchased from a Mobile showroom, It is being under warranty, there was no damage has been made to the product, and it stopped working.

It is been 3 weeks, and the replacement has not done. I keep calling every week to get notified, but the service center kept informing - they reported to the authority
Complaint Against / To: Sony

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