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olx.in removed my add after getting money

Complain ID : CCN021132   24   Complaint's Reply

Customer Care Complaint Complaint Date: July 16, 2016
  • State :  Maharashtra
  • City :  Nashik
  • Address: Abhyuday, Mahadeo Colony Lane No.2 Makhmalabad Road Panchavati
Hello,
This is Girish Kharat from Nashik, I am used car dealer with having 8-15 cars stock every time. Rather than post all my cars by paid advertisement, I was wishihg to know the performance of olx.in, that's why I was posted an ad to sale my Honda city on olx.in on 04/07/2016 for one month having INVOICE No. 2629/7/eTAB/2016 and its ending date was 03/08/2016.
Above mentioned ad is not my only ad I've posted on olx.in, I've another one to sale for i20 which transaction id is 430661, it is also posted for one month from 07/07/2016 to 06/08/2016, my one free listing also there which I was expecting to upgrade in same as these both ads.
But today at 15/07/2016 I saw my this particular ad is showing in inactive ads, without asking me or my permission how olx.in can stop my ad, isn't it a fraud or loot done by quikr.com
My time is not up yet, I want to see my ad publish as early as possible as a featured ad as it was
Thnx
9049994235

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    OLX India

    OLX.IN REMOVED MY ADD AFTER GETTING MONEY by OLX India:

    (5 of 5)

    Dear Girish,

    We have looked into the issue which has been shared by you and we would like to inform you that your ad for Honda city was posted on 13/06/2016. On our site an ad is live on the site for 30 days only. Hence, it got expired on 13/07/2016.

    However, we can see that you have featured the ad on 04/07/2016 to keep your ad on the top. This feature does not extend the time an ad remains active.

    Having said that, as a goodwill gesture we have activated your ad on the site. You can now login to your account to view the same. For any other concerns, we request you to write to us at support@olx.in.

    Regards
    OLX India

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.