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Fraud posing as Whirlpool Customer Care ppl

Complain ID : CCN057587   137  

Customer Care Complaint Complaint Date: May 10, 2022
Our Whirlpool Washing Machine stopped working today. I looked up the internet and found a customer care number and called them to fix it . They responded saying 350₹ for home visit and it will be looked into in 24 hours . They came the same day and told me that the timer is broken and he changed it and now its working .the cost of the timer was Rs.1650 which they already changed without telling me the price . I asked for a receipt or bill as the product was had a warranty of 6months i was told it would be mailed to me in 15 mintues T
No physical copy was given . Should have guessed at that time that something was wrong
When I did not receive the bill in An hour I messaged the technician who did not respond .then I called the same number again the lady said it would be done in 5 minutes ..an hour passed again .I called again she said it takes 24-48 hour to send bill and kept phone and blocked me . they technician has no clue ,whirlpool says they can't do any thing ,I don't understand how can a big MNC like them- is not worried about their name.


I spoke to Whirlpool again this time on a different number they told me , we had probably reached out to an independent fraud company and it had nothing to do with them the AMC. I called the 1800120706 number from my land line and asked where is is calling from in reply she asked what do want ,I asked her are you a whirlpool customer care ,she said yed, when I told her that whirlpool ppl are saying they dont have this number dhe daid its a mathura number and ehirlpool has different number for different cities and Disconnected my phone.
We realise we have been made a fool of by someone posing as Whirlpool customer care and we want to know how they can be made accountable. Even if they independently service appliances they should at least honour their contract and repair the machine or return our money
On calling the 1800 number repeatedly they now pretend they are not IFB but LG repair centre.

Would like our money back and alert others not to be fooled.









Complaint Against / To: Customer care

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