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Complaint against videocon wahing machines for fake commitment

Complain ID : CCN027063   35   Complaint's Reply

Customer Care Complaint Complaint Date: April 23, 2017
Modified date: April 25, 2017
i bought a machine in oct 2014 with a commitment of 5 yrs warranty from videcon.now the retailer denied the promise and videocon is not answering while calling and twitting .plz help me.can u help me ?its a matter of 13k
Complaint Against / To: videocon wahing machines

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    Videocon

    by Videocon:

    (5 of 5)

    Dear Customer,

    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at write2us@vgmail.in and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.

    Regards,
    Videocon Online Team

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.