Complain against irctc MONEY HOLD BY WEBSITE WITHOUT BOOKING
Complain ID : CCN023653 21
Customer Care Complaint
Complaint Date: October 26, 2016
Modified date: November 3, 2016
- State : Uttar Pradesh
- City : Moradabad
- Address: 5024 Gaur Gracious Apartment
Sir,
I have made ticket booking through irctc in my account number 003701543205.Dated 25/10/16.
Transaction id is 1066395.
My complaint to bank is that.
Bank is saying that money has been trf to irctc and transaction is successful.
IRCTC is saying that money not received,so they are not able to issue ticket.
I have to wait for 7 days to get my money back.
Who will be responsible if seat quota full in that particular train after 7 days.
Who will pay for my other booking expenses which I have already paid to hotels if I will not get confirm ticket.
I Want IRCTC should take the responsibility for failed transaction and arrange money on immediate basis to customers so that ,customer should not suffer when money will stuck between bank and merchant.
Transaction ID: 100000639541191 Train No./Name: 22461/SHRI SHAKTI EXP Date of Booking: 25-Oct-2016
Date of Journey: 28-Nov-2016 Date Of Boarding: 28-Nov-2016 Date of Arrival: 29-Nov-2016
From: NEW DELHI (NDLS) To: SHMATA VD KATRA (SVDK) Boarding At: NEW DELHI (NDLS)
Resv Upto: SHMATA VD KATRA (SVDK) Quota: GENERAL (GN) Class: SECOND AC (2A)
Payment Status: Payment Requested Bank Name: ICICI Bank Reservation Status: Not Booked
Transaction Amount: 5266.05 No. of Adults: 4 No. of Children: 1
Ticket Type:E-ticket
Ankush sharma.
I have made ticket booking through irctc in my account number 003701543205.Dated 25/10/16.
Transaction id is 1066395.
My complaint to bank is that.
Bank is saying that money has been trf to irctc and transaction is successful.
IRCTC is saying that money not received,so they are not able to issue ticket.
I have to wait for 7 days to get my money back.
Who will be responsible if seat quota full in that particular train after 7 days.
Who will pay for my other booking expenses which I have already paid to hotels if I will not get confirm ticket.
I Want IRCTC should take the responsibility for failed transaction and arrange money on immediate basis to customers so that ,customer should not suffer when money will stuck between bank and merchant.
Transaction ID: 100000639541191 Train No./Name: 22461/SHRI SHAKTI EXP Date of Booking: 25-Oct-2016
Date of Journey: 28-Nov-2016 Date Of Boarding: 28-Nov-2016 Date of Arrival: 29-Nov-2016
From: NEW DELHI (NDLS) To: SHMATA VD KATRA (SVDK) Boarding At: NEW DELHI (NDLS)
Resv Upto: SHMATA VD KATRA (SVDK) Quota: GENERAL (GN) Class: SECOND AC (2A)
Payment Status: Payment Requested Bank Name: ICICI Bank Reservation Status: Not Booked
Transaction Amount: 5266.05 No. of Adults: 4 No. of Children: 1
Ticket Type:E-ticket
Ankush sharma.
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