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kotakmahindra harassing calls from credit card recovery agents

Complain ID : CCN017783   53   Complaint's Reply

Credit Card Complaint Complaint Date: April 28, 2016
My Name is Harish Loke, I am working with Hindustan times, Media mkt. Team
My brother was using ABN AMRO credit card few years back. That time due to financial crisis He couldn't pay back the amount. Now after so many years few agents from kotak mahindra bank have started calling me and my neighbors
land line to claim for the amount which is 5 times more than the actual amount. They keep calling me and my neighbors land line and say wrong things about my family. They don't have the manners to talk. My brother is talking with the bank regarding the balance amount but instead of talking directly with him and settling the matter, even they didn't verified document whether that person is residing at same address or not because from 1999 my brother is stay separated with his family these agents keep calling me and my neighbors and keep saying illogical things in a rude manner. Seems Kotak Mahindra have hired uneducated people for recovery who just don't have the etiquette and manner to speak. Is this the way you deal with your customers ? on Kotak website they have mentioned their vision as "To be the most trusted Global Indian Financial Services brand and the most preferred financial services employer with focus on
creating value. " . If the employees of the bank speak such rough language then how can it be "GLOBAL" Financial service brand. Will this be the way of speaking with which they will tackle their customers globally.

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    Kotak Team

    kotakmahindra harassing calls from credit card recovery agents by Kotak Team:

    (5 of 5)

    Dear Mr. Loke,

    We would be glad to address your concerns. Please write us at rardcustomercare@kotak.com along with your contact/card number.

    ^Kotak Team

    Ankitha

    ABN Amro Harassment clearance by Ankitha:

    (5 of 5)

    Hi,

    We have understood your problem, if you are looking to clear your ABN Amro issues, we will help you out
    No need to worry.. we will give you the solution.

    Please contact Ankitha:9686755527

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.