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Deduction of 1299 rs without my acknowledgement

Complain ID : CCN027284   43   Complaint's Reply

Credit Card Complaint Complaint Date: May 14, 2017
Hello,
One Assist have deducted 1299 rs on 06/05/2017 from my HDFC credit card without any of my acknowledgment and giving me any information, I have complained same day on their toll free no. 1800407333333 for refund they asked me you will get refund within 7 days and i don't get any complain no. or any other massage from company after that i called on that no. a lots of time but they are not responding any of my call..Still i don't get any refund and they are answering any of my call.
If i don't get my money back i will take legal action against company.

Thanks & regards,
Name : Ashish Chaurasia
Contact No. 9044869304
E-Mail : ashishchaurasia666@gmail.co
Complaint Against / To: One Assist

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Complaints

    OneAssist

    DEDUCTION OF 1299 RS WITHOUT MY ACKNOWLEDGEMENT by OneAssist:

    (5 of 5)

    Dear Ashish,

    Greetings from OneAssist..!

    As per your request, we have cancelled your plan vide service request No.1975153 on 10th May, 2017.

    We regret for the inconvenience caused to you. Please be assured that the refund will get processed in 7 working days.

    Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.

    Regards

    Deepali

    Team OneAssist

    Ashish Chaurasia

    Wrong call information from One Assist head office by Ashish Chaurasia:

    (5 of 5)

    When plan cancellation request was done then why one assist head office employees are calling me and saying that they can not refund money because of plan is activated.
    I got call from this number 912266452222 on 15/05/2017 at 11:10 AM.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.