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Parcel misplaced

Complain ID : CCN047566   30  

Courier Service Complaint Complaint Date: August 28, 2020
My Doc no is 260800055983 and it with Virar branch from 21 aug but they have still not delivered it , I made numerous calls to them but a lady named Rupali is just speaking nonsense , yesterday she told that my parcel will be delivered on 28 aug ,today when I called her to inform that I have not received parcel she is saying that we don't know where your parcel is ,how is it possible

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