Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Denial of refundable amount complaint against Country Vacations

Complain ID : CCN029109   42  

Consumer Complaint Date: October 14, 2017
Modified date: October 16, 2017
Hello Mam,
I was approached by Country Vacations Team with its local office located at :
86b/2,4th floor gajraj chambers
park circus connector,
topsia road,e.m.bypass
Kolkatta-700046
Ph : 033 40048232 / 44045907 / 44045910.
during August end with repeated telecalls(promising some promotional offers only for me and available only for the day) and then they asked me to visit them at city centre2, Kolkata, I was not very keen but they insisted and that is how we fixed the appointment for August 25, around 1730 hrs, so two of their representatives Ms. Aparna Das (Mobile 7278537812) and Sk. Akbar (Mobile No.8335865583, Email skakbar519@gmail.com) , briefed us for about an hour or so and offered us a lot of freebies with the club membership and they were constantly pestering to buy the membership, so in the end I said if you promise to deliver whatever you said then I can proceed for the membership, then they wrote the list of freebies and offers on a blank paper and told me that they would send the same to my home through his mail as well and later the same offers will come on a company's letter head. Accordingly, I paid an amount of Rs.92,200/- through credit card for holiday plan of 99 years renewable after every five years against fee of Rs.2500/-. Sk. Akbar went on to emphasize that, should I wish, I can withdraw from membership within one month and my money would be refunded after deduction of Rs.3800/-. This was a false guidance just to kill time as according to clause 25 of the agreement, this period of withdrawal of membership is 10 days and not 30 days. Without following misguided direction of Sk. Akbar, I sent my mail on 03 Sep17 for cancellation of the membership and refund of money. No papers were also sent to me as promised. Now, they say the money is a non-refundable deposit and can not be withdrawn. I stay at Kolkata and Sk. Akbar assured that he would always be available for any kind of help and now he says the matter is in the hand of customer care dept and he cannot do anything about it. After listening to my grievances, their central customer care at Hyderabad has blocked my No. and are not taking my calls neither they are refunding my money as per the agreement. Guidance and assistance are earnestly solicited apart from registering a case against the party concerned.
Copy of money receipt and agreement can be forwarded on demand.

Regards,

Mamata Pal,
W/O Mr. Hiranmay Pal,
101/1, Sahid Ananta Dutta Sarani,
P.O. : Rajbari,
Kolkata - 700081
9830666444/9836066444
Complaint Against / To: Country Vacations

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.