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Wrong product delivered, no response from customer service centre

Complain ID : CCN034486   41  

Consumer Rights Complaint Date: September 28, 2018
Modified date: October 24, 2018
  • State :  Uttar Pradesh
  • City :  Lucknow
  • Address: Rajiv Sandhu Vihar, Qtr No- 60/02, Lucknow Cantt, Up,

I ordered Zossil Y1S Smart Watch with Camera. But I got another 3rd class product. Please either exchange the product or return the product. I was unable to talk customer care. If possible please contact me. 8927304511
Sanjit Kumar Paul
8927304511
sanjitkumarplexcel@gmail.com
1579912471151 is tracking id


But customer care says that-


We do not have a policy of allowing refunds or exchange in such cases. We have delivered the product as was shown on website. Hence your request cannot be accepted. For more information, please read our return policy here.


But I got wrong product. They are not giving any ans when I called them in customer service centre.
Complaint Against / To: Zookr.in

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