Faulty Product Delivered
Complain ID : CCN020008 74
Consumer Protection
Complaint Date: June 14, 2016
Purchased Dr. Aquaguard Magna HD RO from Eureka Forbes on 28th May (order ID - 0998035315, customer ID - 8000088443)
Installation happened on 30th May
Device not working since installation
Repeated complaints and follow up did not help. A technician (name - Vincent) came but could not resolve the issue. So we raised a refund request (Req ID – 95645680). There is a 30 day money back guarantee (no questions asked) which Eureka Forbes provide on their site.
Have been following up ever since but there is no one to respond to our query. Have written to customer service, Ms Anu Kotian as well as Ms Vinath Hegde but no response. Would need a resolution for my misery.
Address of Vinath Hedge (3rd Escalation point) as below:
Ms. Vinath Hegde
Head Customer Care
Eureka Forbes Ltd.,
B1/B2, 701, 7th Floor, Marathon NexGen,
Marathon Innova, Off Ganpatrao Kadam Marg,
Lower Parel, Mumbai-400 013, India.
Tel.: +91-22-30449700
Installation happened on 30th May
Device not working since installation
Repeated complaints and follow up did not help. A technician (name - Vincent) came but could not resolve the issue. So we raised a refund request (Req ID – 95645680). There is a 30 day money back guarantee (no questions asked) which Eureka Forbes provide on their site.
Have been following up ever since but there is no one to respond to our query. Have written to customer service, Ms Anu Kotian as well as Ms Vinath Hegde but no response. Would need a resolution for my misery.
Address of Vinath Hedge (3rd Escalation point) as below:
Ms. Vinath Hegde
Head Customer Care
Eureka Forbes Ltd.,
B1/B2, 701, 7th Floor, Marathon NexGen,
Marathon Innova, Off Ganpatrao Kadam Marg,
Lower Parel, Mumbai-400 013, India.
Tel.: +91-22-30449700
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