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Consumer Harassment, cheating & looting by raising fake bills

Complain ID : CCN027650   49   Complaint's Reply

Consumer Protection Complaint Date: June 17, 2017
Modified date: June 17, 2017
  • State :  Haryana
  • City :  Gurgaon
  • Address: Near Saini Food Restaurant
Hi Sir,
I have been residing in Gurgaon, & I availed the services from Tikona by paying them services charges for 90 days as advance rental from 27th Oct-16 to 25th Jan-17. After 15-20 days i faced Internet connectivity issue for almost 35-40 times till Dec-16. From 1st Jan-17 i insisted Tikona Customer care representatives to terminate the services as i am no longer interested in using their poor services. I continued to contact them till 8th Jan-17. One of their customer care representative assured me that your services will be terminated automatically after the expiry of current term, that is 25th Jan-17. He also asked me to drop a mail to appellate@tikona.in. As requested i drop a mail to appellate@tikona.in requesting the termination of my services and account as on 11th jan-17. But i do not received any confirmation mail so i again contacted to tikona customer care to address the issue. They confirmed me that your issue has been addressed and you dont need to worry. Your services will be disconnected/terminated by 25th Jan-17.

On 26th Jan-17 I received a message that a new bill has been generated against my Tikona account. To confirm this, i checked the internet connection and it was still working. I was frustrated, on that day i again contacted Tikona customer care to ask them that why services is not terminated, I said that i will not pay them a single penny nor i am going to use their services. Customer care representative said that that's its our technical fault and you don't need to worry and do not required to pay & your services is now terminated by the end of today.

I also shifted my residence from that location, and after 4 months, i received calls from their lawyers from phone no: 8510882845 & 8750098887 said me to pay Rs. 3.6k approx against due to Tikona Digital or they will file case against me. These bills were generated on 26th Jan-17 onward which i don't used.
Now they are forcing me to pay. This is a clear case of consumer harassment, cheating & looting. How can they raise bill against me despite of my several requests to cancel my subscription & the services i don't used?

I request you to kindly look into this matter.

My Tikona Userid was: 1119695949
Complaint Against / To: Tikona Digital Networks

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    Tikona Care

    Consumer Harassment, cheating & looting by raising fake bills by Tikona Care:

    (5 of 5)

    Dear Mr. Jain,

    Greetings from Tikona,

    We have checked and found your account is terminated as per your request.

    As full and final is concluded, we request you to make payment of Rs 4,863.89/- at the earliest.

    For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

    Regards,
    Tikona Care.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.