Complaint duplicate item delivered, completely different from what shown on website

Complain ID : CCN022760   57   Complaint's Reply

Consumer Protection Complaint Date: September 22, 2016
Modified date: September 26, 2016
Dear sir, recently i purchased one powerbank: Callmate 20000mAh CL-613 Power Bank with Two USB Ports, from infibeam.com. I had booked the product after verifying the website shown details.However, the product shown to me is completely different then what shown on website with cheap quality and it is a duplicate one. On registering the complaint, infibeam refused to go for exchange or refund stating that this product is not defective. please help
simanchal, IIT kharagpur
company product details: http://www.infibeam.com/SDP.action?catalogId=P-poel-54909880042-cat

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    simanchal.kar@gmail.com

    simanchal by simanchal.kar@gmail.com:

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    the issue has been sorted,money refunded by the seller

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