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Complained Tatasky service about not receiving services of only free channels

Complain ID : CCN017797   35  

Consumer Protection Complaint Date: April 28, 2016
Modified date: April 29, 2016
Sir/Madam,
I have subscribed services and I am regularly paying for connectivity. However when I complained about not receiving services of only free channels eg: loksabha & rajyasabha,the customer service did some basic trouble setting then told me that it can be fixed only by technician for which they will charge me money. I asked why should that be because I'm paying for services hence should get continuious service, they hung up the call. This happened more than once. Please advice.
My details Seema Bisht
Tatasky registeted number 8600311206
Address H 1806, Sangria, Megapolis, Hinjewadi, Phase3, Pune 411057

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