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iPhone 5 not functioning

Complain ID : CCN017668   34   Complaint's Reply

Consumer Forum Complaint Complaint Date: April 25, 2016
  • State :  Uttar Pradesh
  • Address: E 502 Royal Residency Sector 44 Noida
I had bought iphone 5 in NOV 2012 AND it was fuctioning absolutely well until I upgraded my phone to 9.3.1.Immediately after updrading the set started to hang and the screen going to freeze mode fopr few secs befire starting.I loged my complain to apple service centre got diagnostic tests done and as per report no hardware issue could be detected.But apple refused to take any corrective steps even after following for more than 10 days..and finally have told me to change the screen at my own cost..I informed them that there are multiple complaints of this type after the gradation but they refused to help....and closed my complaint.I have all proofs of my communication with them...

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