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Consumer Forum for Service Failure by Throcare

Complain ID : CCN019170   47   Complaint's Reply

Consumer Forum Complaint Complaint Date: May 25, 2016
Modified date: May 26, 2016
  • State :  Bihar
  • City :  Siwan
  • Address: PO: Mirzapur (Via Hathwa)
Hi,

I booked a simple thyroid profile test for my sister Anjana Kumari, with Thyrocare (Order no. 58C6F) and the sample were collected on 2o th May 2016 after repeated requests. The local Thyrocare collection centre in Siwan, Bihar was assigned with the task by the company.
Till 25th May 2016, the reports were awaited. When called for status enquiry, the customer care team showed rude attitude and couldn't give any clarification. On repeated calls and inquiries, it has been found that Thyrocare has misplaced the blood sample.
When requested for the refund of the amount paid, the collection centre has no clear answer, and they are unwilling. When Contacted the customer care over phone, they have no answer on refund of the amount. They assured call back but no calls received.
During the period, the patient, who had to consult with her doctor with test reports, suffered badly because of this unnecessary delay.
I would request for strong penalty on the service provider so that such situations couldn't be repeated.

Thanks.
Abhijeet Kunwar

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