complaint against dealer & promoter of LYF Mobiles to change mobile
Complain ID : CCN018184 76 Complaint's Reply
Consumer Forum Complaint
Complaint Date: May 10, 2016
- State : Uttarakhand
- City : Dehradun
- Address: A/1, W I H G, Vivek Vihar Pocket 1 Dehradun
Dear Sir
i purchase a new mobile set from a shop in Dehradun by telling him to give a camera phone whose camera quality should be good. they shown me a set of phone brand name LYF by saying that this phone has a good camera as comparing to other branded phones i ask him about the camera quality they told me that the phone camera is 5 mega pixel camera both front & rear camera. on the same they ask me for my sim card to activate the phone i handed over my sim to him they cut it wrongly due to which the phone was not activated because of sim cutted wrongly as doing of this in between i checked the camera quality and found it is not that much of good i needed as comparing to other sets i refused him to purchase this set and ask him for another set but they do not change my set by saying that the phone was activated i told them how this will be activated if my sim was not working they told me to go and ask at the service center that the set was activeted or not or if the set was not activated we will change the set.
then we go to the service center of LYF where we meet to Mr Pawan they told me that the office was closed and they give me his number on next day i call him to ask about the activation of set they give me another number by which i have received an another number whic is of his call center toll free number there i called him to know about the activation of this set they told me that this set is not activeted
then i send my brother to the shop to change this set as per his wordings to change the set.
he go to the shop and ask the dealer to change the set the dealer send him to the promoter of that set that means to the promoter of LYF who is also availabe in his shop this promoter refused to change the set and using abusive language and told him that he will do whatever he wants but he will never changed the set also trying to beat him by capturing his coler when my brother told him to go with consumer form they refused his all apeeal
finally i decide to go with consumer foram and decide to take some serious action to stop this type of problems faced by the consumer and felling helpless.
you are kindly requested to take some serious action against such dealer and promoter of LYF Brand and help me to get another set of my choice and also the
Dealer Detail
Name -New Arora Traders
Address - 7/A, Chakrata Road Dehradun -248001 (Uttrakhand)
Contact No -0135-6051115
Bill No 911 Dated 28-4-2016
Model LYF FLAME
IMEI NO :- 869442021317759
Thanking You
Manoj Dhaundiyal
Contact No - 9997679038
i purchase a new mobile set from a shop in Dehradun by telling him to give a camera phone whose camera quality should be good. they shown me a set of phone brand name LYF by saying that this phone has a good camera as comparing to other branded phones i ask him about the camera quality they told me that the phone camera is 5 mega pixel camera both front & rear camera. on the same they ask me for my sim card to activate the phone i handed over my sim to him they cut it wrongly due to which the phone was not activated because of sim cutted wrongly as doing of this in between i checked the camera quality and found it is not that much of good i needed as comparing to other sets i refused him to purchase this set and ask him for another set but they do not change my set by saying that the phone was activated i told them how this will be activated if my sim was not working they told me to go and ask at the service center that the set was activeted or not or if the set was not activated we will change the set.
then we go to the service center of LYF where we meet to Mr Pawan they told me that the office was closed and they give me his number on next day i call him to ask about the activation of set they give me another number by which i have received an another number whic is of his call center toll free number there i called him to know about the activation of this set they told me that this set is not activeted
then i send my brother to the shop to change this set as per his wordings to change the set.
he go to the shop and ask the dealer to change the set the dealer send him to the promoter of that set that means to the promoter of LYF who is also availabe in his shop this promoter refused to change the set and using abusive language and told him that he will do whatever he wants but he will never changed the set also trying to beat him by capturing his coler when my brother told him to go with consumer form they refused his all apeeal
finally i decide to go with consumer foram and decide to take some serious action to stop this type of problems faced by the consumer and felling helpless.
you are kindly requested to take some serious action against such dealer and promoter of LYF Brand and help me to get another set of my choice and also the
Dealer Detail
Name -New Arora Traders
Address - 7/A, Chakrata Road Dehradun -248001 (Uttrakhand)
Contact No -0135-6051115
Bill No 911 Dated 28-4-2016
Model LYF FLAME
IMEI NO :- 869442021317759
Thanking You
Manoj Dhaundiyal
Contact No - 9997679038
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Complaints
My phone Earth 2 not working by Aakhil:
(5 of 5)
I Mohammed Akhil bought a new FYL Earth 2 handset from Mahalaxmi Agency KOYYALAGUDEM on 11 November 2016.
So many of my friend recommended me not to buy the phone becoz it's not a good brand .But I didn't listen to them and brought the phone for 18500 (eighteen thousand five hundred) I was happy to see the phone came out of the shop after purchasing it I used it for 15 days,after 15days my phone is automatically getting switch off,i tried to switch on the phone but the phone is not working.
So I have decided to visit the service center in Tadepallygudem on 26th November 2016, the problem was diagnosed by the representative and was been said by the agent that there is a software problem we will take this handset. And will do the repair in couple of days but he took 10days to solve the problem. He told ur problem have solved u can take the handset.and I took the phone and came back used for 10days again the problem started. Again I've visited the service center on 8th December 2016, for the 3rd time they gave me a customer information slip
and said that the problem won't be repeated again. I left the phone in your service center on 8th December now it's 25december still how many days it will take to solve the small problem.is this a good reputation to your company.
Facing issue with the cell phone since purchased.
Representative not delivering what they are committing to customer's.
Kindly reply with the positive resolution by a call or an email, waiting for your reply.
Lyf by Shubham dhiman:
(5 of 5)
100%betry and of handset network chale jate hai display lining ho jati hai fone of ho jata hai
query by Arti:
(5 of 5)
not getting marshmallow update for earth 1 Lyf it's premium phone but phone under 10 k getting the marshmallow why this as and customer care doesn't have any answer and update for this
Phone switch off automatically by Rohit Bais:
(5 of 5)
I can parches a lyf water 1 on 29,03,2017 phone starting problem after 2 days i can go lyf care they said we can update your and work properly and after 1 the problem start again i can go again lyf care dewas and the said in ypur has some virus we remove after the the work properly and after some hours again problem started so help
Repair of LYF device, IMEI NO. 911508057122061 by K. N. Singh:
(5 of 5)
Unable to switch on device. I took it to LYF service center .I was told that motherboard has been damaged due to water ,hence warranty has been null and void . I assure you that no water has been trickled into it and failure is due to technical snag.Please, look into the matter thoroughly and arrange to repair the device ,under warranty or change the device and oblige me. Thanks .
Repair of LYF water 10 mobile , IMEI NO. 911508057122061 vide Book no . 19, Serial no. SIB -927 ,Dt 31-08-2016, Anil Kumar Singh. by K. N. Singh:
(5 of 5)
The device is not switching on . The service center says the motherboard failure due to water ,but I assure you ,no water has been trickled into it and the failure is due to technical snag and poor quality assurance . Please, arrange to repair it under warranty or change the device . I am thinking to go to consumer forum as well. Please , do the needful and oblige me .
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