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Regarding Old product or fake product

Complain ID : CCN018513   33  

Consumer Court Complaint Date: May 18, 2016
Regarding eBay Guarantee claim (ID - 1964131) for PaisaPay ID - 42453795720.

Hello Sir,
I have purchased a Motorola Turbo from ebay on 27 april which I have received on 2 may. My device is not in working condition I have raised the claim for the same on ebay but ebay team have forcefully closed my claim. Giving statements that the product is having manufacturing guarantee so we can provide u any assistance for this.
And when i visited to authorised motorola service center they r saying that they are not giving any service to products purchased from ebay. And they have given me mail that they have only three authorised seller and ebay is not in that. I have attached the mail recieved by motorola.
So will u pls resolve this issue and provide me proper solution.

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