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MAKING PAYMENT FROM HDFC BANK CREDIT CARD WITHOUT INTIMATION

Complain ID : CCN020569   45   Complaint's Reply

Consumer Court Complaint Date: June 22, 2016
Dear Sir, One company called "One Assist" (Mob.91 2239912600 / 91 22 6105 3701) has taken an amount of Rs.1799/- from my HDFC credit card account without informing me for their service charges for safeguarding my credit /debit cards. I just know about this after receipt of my bill and when asked they informed they have tie up with HDFC Bank. They assured me to return within one week on 9th June and till date I did not get any amount from them. Last year I opted their service but did not send my card details. This year they renewed the scheme without my permission. Please take up this matter urgently.

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    OneAssist

    by OneAssist:

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    Dear Customer,

    We regret for the inconvenience caused. Kindly share your Customer ID and we will get in touch with you shortly. You can also write to us at happytoassist@oneassist.in

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.