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Issue in loan Bajaj Finserv - I logged a complaint in Oct. Then Dec. , Jan and feb.

Complain ID : CCN030923   39   Complaint's Reply

Consumer Court Complaint Date: March 2, 2018
Modified date: March 5, 2018
  • State :  Haryana
  • City :  Gurgaon
  • Address: 490/B/14 Jacobpura Gurgaon
Myself Manisha, i hv registered with Bajaj Finserv. I hv financed many items through Bajaj. Last year in July 2017 i hv purchased 1 mobile and 1 microwave. I hv paid two emis of August and September for both loans. However, as my cibil was good. Hence, they offered me personal loan. Due to financial problem i hv taken loan of 60000 Rs. in September.

I have checked my loan accounts in Bajaj app and found that my both consumer loans are merged into my personal loan without my information and two insurance added.

I logged a complaint in Oct. Then Dec. , Jan and feb. I also tried to contact on the contact no. Of Bajaj finserv but can not reach out to customer care.

I hv logged a complaint in consumer then Bajaj has again separated the both loans and the two emis which i hv paid was not showing. I hv written again but the same copy paste email they have sent to wait 5-7 days. I have also visited the branch in Gurgaon but they don't have any answers of my problems. They reopend my personal loan then i again sent email and asked to do not give any insurance as i do not want but they did not take it seriously. I received the msg that your insurance is under process. I am very frustrated now. Please i request you to help me.
Complaint Against / To: Bajaj Finserv

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.