Goibibo.com Complaint Hotel Denied Booking - Refund awaiting
Complain ID : CCN039861 73
Consumer Court
Complaint Date: July 27, 2019
Modified date: August 16, 2019
- State : Maharashtra
- City : Panvel
- Address: Plot No. D22 Jagannath Niwas Sec-12 Khargha.
Hi Team,
Please note we book in advance with full payment on 8th May 2019 hotel Tourist Nest in old Manali for 2night and 3days check-in date 3rd June 2019 for 5 member with 2 rooms from goibibo. We also received confirmation of booking from goibibo. But once we reach hotel for check-in on 3rd June 2019 hotel denied for any booking. We called goibibo customer care they provide us the request id 28013266 and assured that they will sort this issue in but after half an hour they said all nearby hotels are booked and are unable to help me and asked me to find another hotel by myself. Our whole day and lot of money was wasted for looking another hotel with family b'coz prices were too high we found a room which was too costly out of our budget. After wasting my whole trip of manali goibibo is still not returned our booking money and additional expenses its almost 2month passed. We are rigorously following up with them but they are saying only one thing our team will call u and refund the amount and compensation but not a single call received from their side till date. We have all the communication with them for proof. Please help us on priority.
Please note we book in advance with full payment on 8th May 2019 hotel Tourist Nest in old Manali for 2night and 3days check-in date 3rd June 2019 for 5 member with 2 rooms from goibibo. We also received confirmation of booking from goibibo. But once we reach hotel for check-in on 3rd June 2019 hotel denied for any booking. We called goibibo customer care they provide us the request id 28013266 and assured that they will sort this issue in but after half an hour they said all nearby hotels are booked and are unable to help me and asked me to find another hotel by myself. Our whole day and lot of money was wasted for looking another hotel with family b'coz prices were too high we found a room which was too costly out of our budget. After wasting my whole trip of manali goibibo is still not returned our booking money and additional expenses its almost 2month passed. We are rigorously following up with them but they are saying only one thing our team will call u and refund the amount and compensation but not a single call received from their side till date. We have all the communication with them for proof. Please help us on priority.
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