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Flight booking cancelled but Goibibo did not refund the money

Complain ID : CCN046679   36  

Consumer Court Complaint Date: July 21, 2020
Consumer forum - I booked a flight through Goibibo under the booking reference # AG8H473FV for my journey from Pune to Nagpur on 17th June 2020. The GoAir airlines cancelled the flight however they processed a refund of Rs 9,284 whio lich they paid to Goibibo since the booking was made through them. Goibibo did not refund the amount back to my credit card using which I made the payment. I tried to reach out to them by all means possible such as email, call , social media and even tried to visit their nearby office which was shut. Their email address is non responsive and their call center is telling tht they are not able to assist due to limited staff. I am unable to reach anyone. I got a reply on facebook a few days ago they they are cancelling the credit vouher that they issued and will refund the amount back to my credit card. They even sent an email confirming this however later I can still see the credit voucher and they are not refunding the money back to my credit card as they had promissed. Since this flight was cancelled by the airlines - I must get the full refund. The airlines provided the refund but Goibibo is not giving the refund to me. Please help me as this is an injustice to me and my hard earned money is taken by Goibibo for no reason . Its a huge amount for me and I need your help on this.
Complaint Against / To: Goibibo

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