Saregama Carvaan is not working from very first day

Complain ID : CCN041399   33  

Consumer Complaint Complaint Date: September 12, 2019
My brother gifted saregama carvaan to my mother and from very first day it is not charging. When complaint for more than 6 time they reply tomorrow we will send the engineer but tomorrow never came.
I want this idiot box to be returned.
Complaint Against / To: Saregama Carvaan

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.